FAQ

Creating an account at Bucks Empire Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information including your name, email address, date of birth, and country of residence. Create a unique username and secure password for your account. Review and accept our terms and conditions, then verify your email address by clicking the link sent to your inbox. The entire process takes just a few minutes, and once completed, you can make your first deposit and claim your welcome bonus. For security purposes, we may request identity verification documents before processing your first withdrawal. This is standard procedure to ensure the safety of all our players and comply with regulatory requirements.

Bucks Empire Casino offers a generous welcome package worth up to $5,000 for new players. This bonus is divided across your first two deposits, with each eligible for a 150% match up to $2,500. To claim this offer, use bonus code NEWBUCKS when making your deposit (minimum $25 required). The welcome bonus comes with a 40x wagering requirement on both the deposit and bonus amount. You must claim this bonus within 14 days of creating your account. Additionally, new players from Australia can claim 30 Free Spins with no deposit required using code JOINSPINS30 on the 9 Burning Dragons slot game. These free spins have a 40x wagering requirement and a maximum cashout of $100. Remember to read the complete terms and conditions before claiming any bonus to fully understand the requirements.

Bucks Empire Casino offers several secure payment options to accommodate players' preferences. For deposits, you can use Visa, MasterCard, Neosurf, and Bank Wire Transfer. All deposit methods process instantly, allowing you to start playing without delay. The minimum deposit amount is typically $25, though this may vary depending on your chosen payment method. For withdrawals, you can use Bank Wire Transfer, which typically processes within 3-5 business days. Credit card withdrawals are also available to the same card used for deposits. The minimum withdrawal amount is $100, and we process all withdrawal requests within 48 hours pending verification. Bucks Empire Casino accepts both Australian Dollars (AUD) and New Zealand Dollars (NZD), allowing you to play in your local currency without conversion fees. All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Bucks Empire Casino features an extensive collection of games from top-tier software providers including Pragmatic Play, Betsoft, Wazdan, Playson, and many more. Our diverse game library includes hundreds of pokies (slots) ranging from classic 3-reel games to modern video slots with innovative features and exciting themes. Popular titles include games from the Pragmatic Play collection and Betsoft's cinematic 3D slots. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by LuckyStreak, offers an authentic casino experience with real-time gameplay and professional dealers. We also feature specialty games like keno, scratch cards, and bingo for players seeking something different. Our game library is regularly updated with new releases, ensuring there's always something fresh to try. All games are tested for fairness, with random number generators certified by independent testing agencies to guarantee fair outcomes for all players.

Bucks Empire Casino is committed to providing a fair and transparent gaming environment. We partner with reputable software providers like Pragmatic Play, Betsoft, and Wazdan, who use certified Random Number Generators (RNGs) to ensure completely random and unbiased game outcomes. These RNGs are regularly tested and audited by independent testing agencies to verify their integrity. All our games have theoretical Return to Player (RTP) percentages published, typically ranging from 94% to 98% depending on the game type. This information is readily available for players to make informed decisions about their gameplay. We also implement strict internal controls and monitoring systems to prevent any manipulation of games or results. Our licensing requires adherence to strict regulatory standards regarding game fairness and player protection. Additionally, we maintain transparent bonus terms and conditions with clear wagering requirements, so players always understand exactly what they're signing up for. At Bucks Empire Casino, we believe that fair gaming builds trust, which is why we never compromise on this fundamental principle.

Bucks Empire Casino offers reliable customer support to assist with any questions or concerns you might have. Our primary support channel is email, which you can reach at support@bucksempire.com. Our support team aims to respond to all email inquiries within 24 hours, though most responses are sent much sooner. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, deposits and withdrawals, game rules, and technical issues. All support is provided in English, with representatives trained to deliver professional and courteous assistance. While we currently don't offer live chat or telephone support, we're continuously working to expand our support options to better serve our players. For common questions, we recommend checking this FAQ section first, as you might find an immediate answer to your query. Our support team is available 7 days a week to ensure you receive assistance whenever you need it, regardless of time zones or holidays.